Terms of service
These terms apply to shopping on australianempire.com.au, the online store of Australian Empire Shop, based in Melbourne, Victoria, Australia. For product or order enquiries, email sales@australianempire.com.au or use our contact form.
Using our store
Please provide accurate contact, delivery and order information. Keep any customer account login details secure and notify us if you suspect unauthorised use. Do not use this website for fraud, unlawful activity, interference with its operation or unauthorised access. These terms concern retail purchases; we do not provide merchant store-building, domain-registration or payment-account services.
Product information
Read the product listing carefully before ordering, including dimensions, compatibility, condition, included accessories and any stated warranty. Our range includes products for homes, businesses and trade use; the details of each listing apply to that item. If you are unsure whether a product suits your needs, contact us before buying. Product images may show colour differences between screens, but this does not limit your rights if goods do not match their description.
Prices, payment and orders
The price, currency, available payment methods and any delivery charges are shown during checkout. Review your order total and delivery information before submitting payment. An order acknowledgement confirms receipt of your request. If an item is unavailable or a material listing or pricing error affects your order, we will contact you to explain the issue and offer an appropriate resolution. We will not charge an increased price or substitute a different product without your agreement. If we cannot supply an order, we will refund amounts paid for the unfulfilled items.
Delivery and order changes
Delivery information and any item-specific conditions are provided on the listing, at checkout or in our shipping policy. Delivery estimates are estimates unless expressly stated otherwise. Contact us promptly about an incorrect address, a delayed or missing delivery, or a cancellation request. Changes may not be possible after dispatch; we will explain available options. Nothing here removes rights relating to non-delivery or unreasonable delay.
Returns and consumer rights
Our Return Policy explains eligible 14-day change-of-mind returns, exchanges and how to report a product problem. Australian Consumer Law guarantees and other mandatory rights apply regardless of any store policy or manufacturer's warranty. We do not exclude those rights, require store credit in place of a legally required refund, or require you to deal only with a manufacturer.
Website content and external services
Website content is provided to help customers browse and buy products. Do not reuse content for commercial purposes without permission from the relevant rights holder. Third-party payment or account services may have their own terms and privacy notices. We remain responsible for our own obligations as the seller.
Privacy, questions and updates
Our Privacy Policy describes how personal information is handled. Contact us if you have a question or complaint about your purchase. These terms may be updated for future transactions; changes do not retrospectively reduce rights or commitments relating to an existing order.